Course curriculum

  • 1

    Fun Facts

    • How to Succeed as a Call Center Representative

    • Fun Facts

    • Terms
  • 2

    Show internal customer service

    • Show internal customer service

    • Show internal customer service
  • 3

    Adhere to your schedule

    • Adhere to your schedule

    • Adhere to your schedule
  • 4

    Use proper AUX states

    • Use proper AUX states

    • Use proper AUX states
  • 5

    Keep track of your time-off balances

    • Keep track of your time-off balances

    • Keep track of your time-off balances
  • 6

    Uphold company policies

    • Uphold company policies

    • Uphold company policies
  • 7

    Show Professionalism

    • Show Professionalism

    • Show Professionalism
  • 8

    Ask for extra projects

    • Ask for extra projects

    • Ask for extra projects
  • 9

    Provide peer support

    • Provide peer support

    • Provide peer support
  • 10

    Stay engaged

    • Stay engaged

    • Stay engaged

  • 11

    Innovate

    • Innovate

    • Innovate
  • 12

    Knowledge Check

    • Knowledge Check
  • 13

    CONGRATULATIONS!

    • CONGRATULATIONS!